Shipping Policy

We are based in and ship from Chengdu. Orders leave our warehouse within 2 business days. In the event of a holiday, the order will be sent out on the first day of work. 

Shipping Fee

We provide free standard shipping for orders over $70.

Shipping Method Standard Shipping Fast Shipping
Shipping Fee
$9.95 $19.95

Standard Shipping: We use ePacket(a postal method) for shipment.

Fast Shipping: We use FedEx or DHL Express for shipment. 

Shipping Time

We ship to the following counties: United States, United Kingdom, Canada, Australia, Germany, Italy, France, Spain. 

For other countries, you can contact us at support@solekoi.com to check if we can ship to your country. 

Below is the average shipping time for standard shipping and fast shipping.

Country Standard Shipping Time  Fast Shipping Time
United States 6-15 Business Days 3-7 Business Days
United Kindom
6-10 Business Days
3-7 Business Days
Canada
8-12 Business Days
4-7 Business Days
Australia
8-12 Business Days
3-7 Business Days
Germany
6-10 Business Days
3-7 Business Days
Italy
6-10 Business Days
3-7 Business Days
France
6-10 Business Days
3-7 Business Days
Spain
6-10 Business Days
3-7 Business Days

Tracking Info

You will receive a shipment confirmation email once your order has shipped out, containing your tracking number. The tracking number should be active within 48 hours.

Customs and Taxes

We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).