Shipping Policy
We ship from Chengdu. Orders leave our warehouse within 2~3 business days. Please note that we do not ship on weekends.
Shipping Option
- Standard Shipping: We use ePacket(a postal method) for shipment.
- Fast Shipping: We use FedEx or DHL Express for shipment.
Shipping Cost
| Shipping Method | Standard Shipping | Fast Shipping |
| Shipping Fee | $9.95 | $19.95 |
We offer FREE standard shipping for orders over $70.
Shipping Zone and shipping time
We ship to the following counties: United States, United Kingdom, Canada, Australia, Germany, Italy, France, Spain.
For other countries, you can contact us at support@solekoi.com to check if we can ship to your country.
Below is the average shipping time for standard shipping and fast shipping. Please note the delivery time = processing time + shipping time.
| Country | Standard Shipping Time | Fast Shipping Time |
| United States | 8-15 Business Days | 3-7 Business Days |
| United Kindom | 8-15 Business Days | 3-7 Business Days |
| Canada | 8-15 Business Days | 4-7 Business Days |
| Australia | 8-15 Business Days | 3-7 Business Days |
| Germany | 8-15 Business Days | 3-7 Business Days |
| Italy | 8-15 Business Days | 3-7 Business Days |
| France | 8-15 Business Days | 3-7 Business Days |
| Spain | 8-15 Business Days | 3-7 Business Days |
Tracking
All shipping options are trackable. You will receive a shipment confirmation email once your order has shipped out, containing your tracking number. The tracking number should be active within 48 hours.
Customs and Taxes
We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
If you have any questions, please contact our customer service for help with your order via support@solekoi.com